Unjustified account ban on BF2042
Hi everyone, I just logged onto BF2024 only to find out in complete disbelief EA has banned my account from launching the game. As a long time player since the old days of 1942, I never touched a s...
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As Moris45 recommended, I submitted another appeal to EA and included my personal account data within a text document, as this would turn out the only document typ they would allow me to upload and include inside my email.
You can read thru my appeal as follows:
***BEGINNING*
"So again I am turning to you regarding this issue.
I find it appalling that you people would turn down my request without even granting me the dignity to scrutinize and then provide all the available data, lest not forget to put up a thorugh investigation on your part.
As you can see per my personal account data I downloaded and attached to this file as text document, I did not even log in to my account on the respective dates, henceforth have I not been playing Battlefield 2042 on the dates in question.
You can review the file for your own discretion and hopefully come up with a detailled response as to why you would accuse me of cheating.
Again, I am asking you to lift this completely unjustified ban and treat a lifelong customer with the respect and dignity he deserves.
Respectfully,
Jan Rütter"
***END***
I'll keep you guys posted if this changes anything.
I ended up emailing eaprivacy @ ea.com. they came back with more logs, they suspect I team killed, and that I was boosting. On top of this they suspect when I left my vpn on 2 times last year it was on purpose.
Of all the dozens of forum posts and reddit posts I have read, you are the first person I have heard of getting any kind of response with details beyond "cheating" being the reason.
They gave me three reasons in section 6 "
You were sanctioned for one or more of the following violations:
Our anti-cheat technology detected that you used an unauthorized software application that facilitates cheating during one of the sessions identified in the attached file. Players may not use tools like free or commercially available cheat engines and/or specialized scripting software to augment gameplay as this provides them with an unfair advantage and does not foster a fair gaming environment.
- Our team detected that you are intentionally engaged in “boosting”. Boosting can include win, or kill trading, abusing game features in an unintended manner, or otherwise manipulating in-game systems with or without the collaboration of others to gain an unfair advantage.
Our team detected that you engaged in excessive teamkilling. In some game modes, it is possible to kill your teammates – a behavior referred to as “teamkilling.” When this occurs excessively, it prevents the normal flow of gameplay and degrades the game experience of others.
"
I never teamkilled intentionally, I never boosted. You can find me on Battlefield Tracker. The top one is the only reason that would seem valid because in 2024, I connected two times while having forgotten to turn off my VPN. So maybe this is why they banned me, but why didn't they do it in June 2024?
It is also weird that the login logs they gave me show me playing the game until April 6, 11:48 PM, and my ban happened April 6 7:06 pm (April 7, 2:06 AM UTC). I tend to log off between 8 pm - 10 pm on Sundays. I am not sure anymore. I read that monitoring software like HWInfo can trigger this, and I have a lot of software like that because this is a custom-built PC. I submitted an appeal again today, but I am past my three appeals.
