All hope fades for those stuck here

Posting this partly to put it on record and partly to find out whether anyone else has been through the same thing, because the deeper I dig, the more flawed the whole support process seems.

The short version: my account got banned out of nowhere. I run no third‑party mods or tools besides my GPU dock and magnetic‑switch keyboard. Even so, my support ticket has been sitting dead in the water for roughly a month. No meaningful updates, no real movement at all.

I went through the standard support channels. My ticket landed in the queue, I got generic copy‑paste “please be patient” auto‑replies, and then total radio silence. There are no concrete investigation findings, and no breakdown of what chain of events they believe led to the ban. I was never told which session, what behaviour, or what evidence their decision was built upon.

I’m not asking anyone here to just take my word for it. I’m simply documenting what the official process has actually delivered. After going all the way through their support workflow, there is still nothing to substantiate what exactly happened to my account.

So a couple of questions for the community:

Has anyone else had their ticket sit dormant for weeks with zero real progress after an unexplained account ban?

If you’ve dealt with a comparable situation, what steps actually managed to push things forward for you?

I’m happy to compare notes with others. If there is a recurring pattern here, it deserves to be brought to light.