Same for me Ive also been permanently banned for gameplay enhancements on the 26 of december and i really dont know what they mean by that cause im not using any cheat and i've been appealing numerous time since without any success.Its really frustrating that there is no chat for this, its mostly automated response i feel like and they never tell you what you did they just say you broke the terms of service with a link to it wich is really unclear cause its 7 pages of legal terms that require a lawyer to decipher.I wish you a better luck than mine as i now feel like i cant be confident enough to buy any other EA related game knowing they can just ban me for no reason.