Banned for no reason

Ill bet you have 3 party software on your system with macro capabilities. They dont ban you for no reason. Theres always a reason.

Its always the same line "for nothing."  Thats how know it was in fact, for something.

Well 99.9% of the time its PC players using 3rd party software to change keybinds. 

Every post about being "falsely banned" is pc players. You were not falsely banned. Your just not understanding what is considered cheating.

Using 3rd party software to change keybinds is cheating whether you like it or not.

Happened to me last week aswell. Who the **bleep** do these people think they are? Spend all this money and they stop you from playing for no **bleep** reason. Pissed off is an understatement. 

Hey MajesticMelo​, 

Could you please send me the Xbox or PlayStation ID you're seeing the account ban on through a direct message?

To be completely transparent with you, it's common for accounts to be accidentally created over time, and often without the player being aware. That's why we're recommending signing in with the various login methods available, such as PlayStation, Xbox, Google, Steam, and Twitch. Please give that a try, as it might lead you to find the affected account with a violation on the Penalty History page, or be presented with the option to email ToS in the self-serve section after being redirected by this form.

Do also check the Connected Accounts page with each login to confirm whether you're on the actioned EA account linked to the platform account you used when playing. While this may be a bit tedious, we would really appreciate it if you could thoroughly confirm that, despite being on the correct EA account, the option to appeal is unavailable. 

Let me know once you've given that a try, and if the Penalty History page remains empty along with the missing 'Email Us' option after that form redirection, thank you!

EA_mplsnow​ 

I don't have any other accounts, this is my only one. 

So tell me what am I supposed to do now?

 I cant submit a case and I don't see my violation on my only account, how am I supposed to get past the chat bots and automated responses to reach the TOS team?

MajesticMelo​, since nothing's appearing in your penalty history page, can you please confirm that you're signed in with the account you usually play with? Typically, when nothing appears on that page, it means the account you're on isn't the one with the action applied to it. 

Please try signing in with a different login method to see if the penalty history page populates, as different login methods can create a 'ghost' account at times. If there's an alternate email that you use, please give that a try as well.

If you've tried and confirmed that you're on the right account, let us know and we can proceed from there. Thanks!

EA_mplsnow​ 

I don't even see a violation so I can't do that, There is no "Review" button. I don't understand how I'm banned but yet I don't see my violation???
Trust me I've gone down every route that was suggested wheather online or by the EA chat bots and automated messages.

NOTHING WORKS!

Hey MajesticMelo​, 

Thanks for sharing that video and the steps you've taken so far. 

To clarify, the initial form in your video isn't where the appeal is actually submitted; it's meant to redirect you to resources, live support, or self-serve tools that'll help address the issue you're facing. And in this case, the Penalty History tool is exactly what you need to access to submit that appeal. 

This page has more detailed information on how to submit an appeal, but to summarize:  

1. Go to the Penalty History tool and sign in to the account with a sanction you want to appeal
2. Click 'Review' on the violation you'd like to appeal 
3. Click 'Appeal' and populate information as prompted (create your case) 

Once you complete those steps, you'll be able to verify that a case has been created and check the appeal's status by accessing your Case History. Please note that response time will depend on the number of active cases the ToS team is currently investigating. It'd be best to avoid resuming the appeal until you receive a response to prevent any additional delays. 

Sorry about the confusion so far! 

MajesticMelo

EA_mplsnow

You're not alone.. this system is very broken.  The advice given is not helpful.  The help system offers nothing helpful.  (Its literally doing nothing and going in circles).  I have proof that their system is being faulty..but Cannot even get it to them,  or they are not looking at it.  Its crazy how bad this is.  The community manager says make another appeal.  How many should be made,  already have 2 made with no resolution?  Please tell me how making another one will help, especially when you are saying more appeals back log thier system.. which is even more counter productive.  To add the the ridiculousness...Im currently testing another EA account with a different email on the "EXACT" same pc, configuration,  settings and redsec is playing completely fine.  No ban, no issues. This makes "ZERO" sense!!  Cmon EA how is this not being addressed????  Your system is not perfect and legit players are suffering..."PAYING CUTOMERS" that did nothing wrong are dealing with this????  Just so disappointed.. This brings EA to a new low.  Such a shame because I've always enjoyed battlefield and supported it since day one...