Hi, I tried to preorder Battlefield 6, but it failed, and took the money out of my bank account. I tried to submit a support ticket, but it kept saying the ticket is not supported by advisors. I don't know where else to go to ask about this problem.
Please if anyone can tag or mention the admin to look at this post, i will be grateful
Hi GlooStich,
Unfortunately, this is not something anyone can help with here as nobody has access to the payment system or player accounts. It is something you will need to speak with EA Help about I'm afraid. What options did you select when you first tried opening a ticket? Also, where were you trying to place the order and have you confirmed with your bank that payment was taken, in case it's pending?
I tried to refund it earlier using the same card that I bought it with, but then I woke up to an email saying the payment for the refund failed
Try to submit another ticket and submit another refund, but the first one said it isn't supported by advisors. Requesting another refund, it said the refund is still pending. What is going on with EA support? What do Advisors actually do at EA supports??? Same card and everything, I used that same card later to order sesame chicken from a Chinese restaurant, and it went through fine, so why did it fail for the refund processes?
