Yes, they can pass information to ToS and initiate appeals on someone's behalf. However, handling an appeal, as you suggested in the quote below, is outwith their remit, unfortunately.
I found that some of them have the ability to handle your appeal.
I'm glad you confirmed this, so we can help those who were mistakenly banned. As for whether they can convince the reviewers, it's up to them. After all, I can only provide one channel, and whether cheating is really happening can only be decided by the reviewers, not by the system arbitrarily banning it.
