Nobody on the EA forums or in general can assist you with the ban review HWNZHJGHSF088. You will just have to wait for the verdict from the EA ToS team.
Thank you for your reply. I understand that only the EA ToS team can review and make decisions on bans.
However, my appeal has now been pending for 16 days without any response or update.
My main concern is not asking forum members to overturn the ban, but finding a way to confirm that my case is progressing normally.
I have also discovered additional information in my official EA data export that may be relevant to the appeal, but I cannot find a way to submit it to the review team.
I have tried contacting EA Support through EA NextStep multiple times, but it always redirects me to the Penalty History page without offering a live advisor.
Is there any official way to follow up on an existing appeal or provide additional evidence without restarting the review?
Thank you again for your help.
However, my appeal has now been pending for 16 days without any response or update
That is normal. While the general time frame for an outcome is 10 working days, that isn't set in stone and it can be longer.
Is there any official way to follow up on an existing appeal or provide additional evidence without restarting the review?
You could try contacting EA Help and asking if they can confirm that it's progressing as expected, but interacting with the appeal directly might push it to the back of the queue.
