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Cabbageheads's avatar
Cabbageheads
Seasoned Newcomer
2 days ago
Solved

False ban

I was in the middle of a game when I got booted only to find out that I had a ban for gameplay encasement? Ive only used raw accel and at the moment I don't even use that application nor have I ever been banned on any game, steam game, or battlefield up until this moment. Has anyone else ran into this issue cause I'm pissed off and of course they don't have a phone number you have to "appeal it".

  • Hey Cabbageheads​

    It sounds like you're aware of the appeal process, but just to be sure, if you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks for hanging in there while they're taking another look. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Cabbageheads​

    It sounds like you're aware of the appeal process, but just to be sure, if you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks for hanging in there while they're taking another look. 

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