Hey Anonymous, Sorry to hear that there's been difficulty getting back into your account with the hacking incident and ban. I'm afraid we don't have the tools to support appeals here on the forums. With that said, it'd be best to try to recover the original EA account to appeal the account action, as platform accounts can't be unlinked while an active ban is in place. If you haven't already, please try going through these steps to get back into your EA account, and feel free to contact our live support team again for help changing any account information needed to complete that process. Once you regain access to the account, you should be able to start the appeal process. Let us know how it goes, thanks!

Anonymous Thanks for the update. Have you tried accessing your account by logging in using a different login method, like PlayStation? Just to confirm, when you spoke with live support, was it to recover your hacked account? If not, it might be worth approaching live support again from that angle. Though if live support continues to say that they can't support you there, I'm afraid there isn't anything we can do for you here on the forums, as we don't have access to the necessary tools.

Forum Discussion

Anonymous

Not applicable

30 days ago

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3 Replies

EA_mplsnow
Community Manager
30 days ago
Hey Anonymous,

Sorry to hear that there's been difficulty getting back into your account with the hacking incident and ban.

I'm afraid we don't have the tools to support appeals here on the forums. With that said, it'd be best to try to recover the original EA account to appeal the account action, as platform accounts can't be unlinked while an active ban is in place.

If you haven't already, please try going through these steps to get back into your EA account, and feel free to contact our live support team again for help changing any account information needed to complete that process. Once you regain access to the account, you should be able to start the appeal process.

Let us know how it goes, thanks!
Anonymous
Not applicable
30 days ago
-
EA_mplsnow
Community Manager
29 days ago
Anonymous Thanks for the update. Have you tried accessing your account by logging in using a different login method, like PlayStation?

Just to confirm, when you spoke with live support, was it to recover your hacked account? If not, it might be worth approaching live support again from that angle. Though if live support continues to say that they can't support you there, I'm afraid there isn't anything we can do for you here on the forums, as we don't have access to the necessary tools.