Forum Discussion

Seasoned Newcomer

2 months ago

Got perma-banned after 6 years of clean play. What do I even do?

Hey everyone,

So yeah, I'm here because I honestly don't know what else to do anymore. I've been playing EA games for 6 years, spent real money on them, never had a single warning or suspension — and then out of nowhere, permanent ban on Battlefield 6.

Here's the wild part: I finished a completely normal game on March 18, 2026. Regular Conquest, nothing special. 13 minutes later — boom, permanent ban. Not a warning, not a temp suspension. Just straight to permanent.

Reason? "COMPETITIVE_ADVANTAGE." That's it. That's all they told me.

So I thought, okay, maybe there's a mix-up. I submitted a Data Request (SAR-2801221) to see what actually triggered this. Figured they'd at least show me what the system flagged, right? Nope. The file had my account info, some game history... and the same exact label: "COMPETITIVE_ADVANTAGE." No data, no logs, no explanation of what the game even thinks I did. Just a word.

Okay, maybe they missed something. So I submitted a second request a couple months later (SAR-2831956). Guess what? Same thing. Same label, same timestamp. Literally copy-pasted. So after two official data requests, I still have zero idea what I supposedly did.

The "appeal" process was a joke. I filled out the appeal form, got a template email back saying "correctly executed." That's it. No evidence, no details, just "we checked, you're banned." Great, thanks.

Then I tried the Privacy Office email ([edit: email address removed]) because, I mean, this is literally about them not disclosing why they automated-banned me. Sent two emails. Both got the exact same auto-reply telling me to go to the help center. There's no actual person on the other end of that email. It's just a bot.

Live chat? I finally got through to a real person. Told them straight up: "This isn't a ban appeal, this is a data protection issue. I need someone from the Privacy team to look at why my SAR came back empty." You know what they said? "Sorry, we can't escalate that. Please use the ban appeal form." The same form I already used. The one that sent me the template rejection.

So basically:

Ban appeal → auto-rejected template

DPO email → auto-reply bot

Live chat → "sorry, use the ban appeal form"

Privacy web form → submitted, but based on the pattern above, I'm not holding my breath

Here's why this actually matters for everyone, not just me: If their system can permanently ban a 6-year paying customer with literally nothing but a one-word label, and there's no actual human you can talk to about it, then none of us are safe from a false positive. Could happen to anyone.

I'm not here to beg the community to say I'm innocent. I can't prove I didn't cheat because I don't even know what I'm being accused of. That's the whole point. How do you defend yourself against a one-word label with zero evidence attached?

What I'm actually asking:

Has anyone else been in this exact situation? Did you find a way to reach a real human who actually looked at the data?

Is there any other escalation path I haven't tried? Because EA's official channels are just loops.

And honestly, EA, if you're reading this — how do you permanently ban someone and refuse to tell them what they did? That's not "competitive integrity," that's just opaque automation.

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9 Replies

Vitaefinis
Seasoned Novice
2 months ago
This is a lot of nonsense.
Raansu86
Seasoned Ace
2 months ago
RatedChaotic wrote:
You probably have Razor Synapse installed which is an unauthorized 3rd party software with macro capabilities.
No game is gonna ban you for using software that is basically required to make your mouse function correctly.
RatedChaotic wrote:
Alot people dont realize that when you use 3rd party software to change keybinds in a game you are using that software to hack game files.
That's....not how that works at all.
RatedChaotic
Seasoned Ace
2 months ago
Overlays can also trigger bans. They inject themselves into game files and Javelin thinks its a hack.
I dont care about people's feelings. Truth hurts.
Its clear multiple people here have never read any ToS. Your using 3rd party software. In the ToS it states to disable all 3rd party software or you may risk a ban. You didnt and got banned.
Ive been pc gaming since dialup internet. I've learned a few things. And yes using 3rd party software to change keybinds and not using the ingame keybind system is cheating.
Google it. Its called using 3rd party software for game play enhancement..🤣 🤣
I was banned from Guild Wars 2 for using Logitech G Hub and a Logitech G15 keyboard back in the early 2000s.
They knew what usb port my keyboard was plugged into my Alienware. They knew what keys I was using. Hell I recorded 2hrs of button presses and could do dungeons in WoW with 1 push of a button and go watch TV. Then come back to my pc when it was done.
Having that macro for WoW got me banned from GW2 and that over 20 years ago.
I learned and havent been banned since.
AlphiB
Seasoned Ace
2 months ago
RatedChaotic wrote:
You probably have Razor Synapse installed which is an unauthorized 3rd party software with macro capabilities.

Which is a bannable offense. ToS even states you have to remove it before you play.
Wow, I didn't know that, and that is utterly insane. I had that software installed when I used a Razor mouse, you need it if you want to control the RGB if I remember correctly.
RatedChaotic wrote:
Why I think its hilarious people believe consoles have more cheaters than PC.

When alot of pc players cheat and they dont even know it. Until they get banned. Then they come to the forums and claim they were falsely banned. I have yet to see a console player post here on the forums claiming they were falsely banned. Its always the pc players.
All of this is totally uncalled for. This type of software is the kind of crap that comes with any kind of hardware, a bunch of people are going to have this installed and never use it for anything else than the easiest way to get the drivers installed. Pre-built PCs will come with the stuff preinstalled.
And reassigning key binds is not cheating by itself, you'd need to assign several keys to one or something for it to matter. Doing one key for another at that level is literally a tool for accessibility, so you don't have to repeat the configuration for every software.
If this type of software can get you banned, I expect the game to tell me that in big fonts when I launch it. "Razer Synapse detected" or something like that. I don't need them to test for every software imaginable, but stuff as common as this, they'd better.
If you are correct, this is some A-level bullcrap.
b0gart-555
Seasoned Ace
2 months ago
Synapse causes bans?? :: that is worrying as I am using a Razer Mouse with Synapse software (no macros..)
and have done so for Bf2142/3/ 4/5/6/2042 !!!!!!!!!!!!
RatedChaotic
Seasoned Ace
2 months ago
You probably have Razor Synapse installed which is an unauthorized 3rd party software with macro capabilities.
Which is a bannable offense. ToS even states you have to remove it before you play.
Alot people dont realize that when you use 3rd party software to change keybinds in a game you are using that software to hack game files.
Which is gameplay enhancement.
Why I think its hilarious people believe consoles have more cheaters than PC.
When alot of pc players cheat and they dont even know it. Until they get banned. Then they come to the forums and claim they were falsely banned. I have yet to see a console player post here on the forums claiming they were falsely banned. Its always the pc players.
fishffkk
Seasoned Newcomer
2 months ago
Not really, I'm using a Razer mouse
MackTKau
Seasoned Ace
2 months ago
Let me guess, you have a cronus that you used to get aim assist despite using a mouse.
Ruxem
Seasoned Ace
2 months ago
I got perma banned for a chat message and I got the ban lifted.
Real people look at the reports afaik.