Has anyone else had an equally terrible experience with EA Play and EA Support?

Hi guys,

I signed up for EA Play through the PlayStation Store on my PlayStation 5 back in November 2025 because I wanted to receive the Battlefield 6 in-game rewards.

I never received the rewards, so after a few days I contacted EA Help support. I was initially told to wait up to a month as the rewards could take time to appear.

A month later I still hadn’t received anything, so I contacted support again. This time I was told there was a known issue with subscriptions purchased through the PS5 store, and I was advised to cancel and re-subscribe through the official EA Play website instead.

I followed those instructions and subscribed through the website. Unfortunately, I still never received any rewards. I was then advised to keep my subscription active so I wouldn’t miss any future rewards while the issue was supposedly being investigated in the background.

I continued paying for EA Play for around 5 months without receiving any of the advertised benefits. Yesterday I spoke with another advisor who told me I should never have subscribed through the website because I play on PS5 and not PC. They said they could manually apply the Season 2 rewards only, and that my subscription would be cancelled with a refund for just one payment.

I explained that I only subscribed through the website because an EA advisor explicitly instructed me to do so. Because of that, I believe I should be eligible for a full refund, especially considering I never received the benefits I paid for. However, support asked me to provide the original chat logs where the advisor told me to do this — but I was also informed those chat logs had already been deleted because they were more than two months old.

At this point I’m out roughly $70 and have essentially received none of the benefits I subscribed for.

Has anyone experienced something similar, or does anyone have advice on how to escalate this further?