Forum Discussion

Seasoned Newcomer

4 days ago

Solved

Help! Wrongful ban on gxytk369, no explanation from EA

My EA account gxytk369 was mistakenly banned with no penalty record Hi everyone and EA Support, I’m writing to seek help for my account ban issue. My EA ID is gxytk369, registered email is [edi...

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EA_QueenBee
4 days ago
Hey gxytk369,

Unfortunately we can't help with bans here on the forunms. If you've already reached out to our terms of service team, I'm afraid that I can only ask for patience until they get back to you. You'll receive an email with the outcome of their investigation into your case.

gxytk369

Seasoned Newcomer

4 days ago

Hi EA_QueenBee,

The problem is not that I haven’t reached out to the Terms of Service team — the official appeal system is broken for my account. I keep getting errors when trying to submit an appeal, so I can’t even open a case number to get a review.

My account gxytk369 was wrongfully banned in March, no penalty record exists, and I can’t use the standard appeal process. I have followed all instructions, but EA’s own tools won’t let me submit my case.

This is not a user error — this is a system issue preventing me from exercising my right to appeal. I need you to escalate this immediately, create my appeal manually, and get the Terms of Service team to review my account. Waiting is not an option when the system itself is blocking me from appealing.

EA_QueenBee

Community Manager

4 days ago

gxytk369,

We can't raise appeals on your behalf here. What error are you getting when you try to raise a dispute? You should be able to raise a dispute via the steps in the article; it has a section on what to do if your penalty history is empty.

gxytk369
Seasoned Newcomer
4 days ago
Hi EA_QueenBee,

Thank you for your reply.

When I try to submit an appeal via the Penalty History page, I keep getting the error: "Appeal not submitted / Case not created". The system says there was an issue creating my case and asks me to wait a few hours and try again. I have tried multiple times over several days, but the error still appears, and I cannot create any appeal case.

Also, my Penalty History page is completely empty, with no record of the ban at all. I have followed every step in the article, but there is no way for me to proceed with the appeal.

I have never cheated in any EA game, and this wrongful ban has locked me out of my account with no way to appeal through official channels. Could you please help me escalate this to the Terms of Service team so my case can be reviewed manually?

Thank you for your help.
- EA_QueenBee
  Community Manager
  4 days ago
  gxytk369,
  
  Could you try making a case through either an incognito window, or via another browser in case that's what's causing you issues?
  - gxytk369
    Seasoned Newcomer
    4 days ago
    Hi EA_QueenBee,
    
    Thank you for the suggestion. I have already tried using incognito mode, different browsers, and even different devices to submit the appeal, but the error still appears every time: "Appeal not submitted / Case not created".
    
    This is not a browser or device issue. The system itself is failing to create an appeal case for my account, even though my Penalty History is empty and I have no way to proceed with the standard appeal process.
    
    I understand you cannot submit the appeal for me directly, but could you please escalate this issue to the Terms of Service team so they can review my account and manually create an appeal case? This is the only way I can resolve this wrongful ban.
    
    Thank you for your help.