Just seeking help/suggestions - permanent ban
Let me start with I understand that posting here will not cause EA to resolve my ban, I am just solely looking for help, suggestions, or answers. I am a novice pc gamer (besides an old gaming laptop) so I apologize in advance if anything I say is wrong. While I understand ignorance is not an excuse I just want help with what to do and how to avoid any future complications like this with any game.
BF6 is the first battlefield I have played (I am new to multiplayer games) and I thoroughly enjoyed the game. So much so that I purchased it twice. I originally played on a PS5 but then recently received my first pc ever for gaming and purchased it again on Steam. On June 26 I logged in to play and saw that I was permanently banned from playing BF6 due to gameplay enhancements. I appealed once and it was denied and the second appeal says “waiting on the studio” even though I have received an email saying it was denied again. It has not updated in the violation report. I am not sure if it has not synced yet or I can no longer appeal. After the ban I did some research and here is a list of the software, apps, or other things that could have potentially flagged me:
Dual Sense Edge controller- what I use to play BF6
Razer Tartarus - I am trying to learn how to play games with mouse and key since I have always played on consoles with a controller. However, I only have used this to play single player games such Kingdom Come, Starfield, etc. Again, I know ignorance is not an excuse but while researching possible causes of bans, I saw in here that the Razer Synapse app can be exploited to use macros such as rapid fire. Is EA’s anticheat system capable of seeing that I never used not only the Tartarus for this game but anything related to macros?
Moonlight and Sunshine - I had downloaded this to recently try to play remotely while on vacation but I had no idea how to use it so just deleted it instead.
Discord - to talk with friends while playing
USB hub
MSI - to monitor my pcs performance
Again, I am upset that I can no longer play this game I really enjoyed it. I purchased the game twice, multiple passes, and skins so I would never purposely chance losing not only my money but the opportunity to play this game. I am just seeking help from fellow gamers on what to do to ideally lift the ban, or avoid any future mishaps like this since I am new to gaming on a pc. Thank you in advance and if any other information is needed please let me know.
