My account was suddenly permanently closed, and I cannot submit an appeal.

My main account was suddenly given a permanent closure notice. The account is actually inaccessible now. Before it was closed, the only actions I took were changing my password and submitting the Battlefield 6 beta key.

The biggest problem is that, for reasons I don’t fully understand—maybe related to the email provider I used to create the account—aside from automated messages like verification codes or closure notices, I never receive any communication. Attempting to create a case or submit an appeal through the affected account always results in errors.

Because of this, I tried submitting a case as a non-member using a different email. I’ve spoken with several agents via live chat, but the answers were all the same: use this link (https://help.ea.com/ko/help-tools/penalty-history/
) to create a case and submit detailed information to the Terms of Service team—we don’t have access.

The problem is, when I try to log in with the account required to submit a case via that link, the process fails, making it impossible to submit an appeal. Yet this is the only answer I ever get.

The stress over this account issue is literally making me feel like I’m losing my hair. Battlefield 6, such a highly anticipated game, is coming out, but I’ve unfairly lost my account and it seems I’ll never get it back.

Honestly, part of me wishes EA would just disappear completely. Truly.

I am not proficient in English, and the pages translated into my language are even more lacking than the English ones. Please understand that this is the only way I can express my frustration.