No rewards from completing week chellenges

Occasionally, when I complete a weekend mission, I do not receive the Battle Pass points that should be awarded for completing it. The mission is marked as completed, but no points are added to my Battle Pass progress. This issue has happened multiple times, and due to this bug I have already lost more than 20 Battle Pass points in total. It seems to occur randomly and not with every weekend mission, which makes it difficult to predict or avoid. Please investigate this issue, as it directly affects Battle Pass progression and rewards.

UPDATE:
A few weeks ago I opened a case regarding a bug that was not granting rewards for completed challenges in BF6. I communicated about this issue with an advisor. A few days ago the case was marked as FIXED however the bug happened again when I rerolled a mission so I updated the case via resume case.

After another conversation with the advisor I was told that I would be contacted by email with the result. However I never received any email and the case status is now showing waiting on player even though I have no option to open a live chat with an advisor. As I mentioned no email has arrived either.

Case #234256038