the email you got when your banned explains why you were banned the appeal is to prevent people just banning you because they feel like it the situation gets manually reviewed by a different person to see if the ban was justified they don't have to give you any proof they give you the reason and thats it sometimes they might say what caused it now I'm not saying the ban you had was justified because it has been a known issue in many game developing companies that if you get banned when you appeal the staff can't be asked to check the case (I'm not saying EA does this but some companies do)
they don't have to give you any proof they give you the reason
Yes, but I think there's a problem. I see too many posts of people complaining they don't know why they were banned. It's possible some of them knew they were cheating and are trying their luck, but somehow I doubt that's most of them.
I find it really troubling how many people seem to find themselves in dead ends. The company gets to edict the policies for its products, but people have payed (assuming they were not just on Redsec). With anti cheats becoming more and more aggressive, even if for good reason, false positives will become a problem.
Personally, I'm not happy with what I read in the OP.
