Community ManagerHey there,
Popping in to hopefully clarify a few things.
When you submit an appeal for a suspension or ban these are reviewed and handled by the ToS team. If the ban is not removed then that usually indicates that they have found reason to uphold it. You are still more than welcome to appeal again and provide any additional information you feel is relevant to your situation.
When you submitted the SAR request it is likely that it became the primary focus of that contact which is why it was marked as "fixed" I can't 100% guarantee that this is the case but it's the most likely. I understand that can be a bit confusing.
The email you received when you first had the suspension/ban applied to your account should have given you the reason for it. Beyond the information in that email there's nothing further we can tell you here on the forums.
May I ask why my appeal case has not been processed for two months? What should I do now? I was mistakenly banned by your anti cheating system. The appeal channel and decoration you provided are the same, two months! It's already a new season and I'm still being wrongly banned. Please give me a solution or answer, thank you.
