Refund Eligibility due to Launch/Comp issues

Same for me, i bought the game few days ago but i installed and launched it today, played 1hr and 39min then i tried to refund, refund tool had no option for refund, then i chat with a person and i could not believe what he told me ...here is the conversation: 

Thank you for contacting EA HELP, my name is Anjali, may I start with your first name please?
Anjali
hello, i want to refund BF6, just played few minutes and i don't like it, there is no option for refund at the refund tool,  payment was completed by paypal
this is John Kasiolas btw
8:02 PM
Hello John, nice to meet you and I hope you are doing good!
No worries, I will certainly look into options to help you with information related to it.
Anjali
thank you
May I know the invoice number of your purchase?
Anjali
1005326836563
8:03 PM
Thanks for the invoice number, Please allow me a couple of minutes while I am checking this for you.
Anjali
8:07 PM
thank you very much
8:07 PM
I totally get that you'd like a refund, but here's the thing: I checked, and you've already played the game. So let’s put it this way, Imagine ordering a delicious slice of pizza, taking a few bites, and then telling the restaurant, “Hmm, not my vibe, can I get my money back? Tough sell, right? Especially when the cheese is already gone!
8:13 PM
Once a game’s been played, it’s kind of like that pizza, already served and enjoyed (even if just a little). Refunds typically apply only when the game hasn’t been launched or tasted, so to speak.
Still, I’m here to help however I can! Let me know if there’s anything else you’d like to check or if you need help with another issue.
Anjali
8:14 PM
played the game 15 minutes sir
8:15 PM
rules say i can refund after 24 hnours
its been 15 minutes since i played 15 minutes
8:16 PM
I checked with the team regarding your refund request, and I'm really sorry to inform you that it was denied as it didn't meet the eligibility criteria(https://help.ea.com/en/articles/ea-account/refunds/).

I truly apologize for the inconvenience this may cause.
8:20 PM
Had it been possible, I would have done it for you in first place.
Anjali
rules says 24hours even if launched the game
Standard refund timeframes
Launched the game: You have 24 hours after the first launch to request a refund.
Did not launch the game: You have 14 days from the purchase date.
Pre-ordered: You can request a refund any time before the release date.
Technical issues: If the game is unplayable due to a technical problem within EA's control, you can often get a refund within 72 hours of the first launch if you purchased it within the first 30 days of its release.
8:21 PM
https://help.ea.com/en/articles/ea-account/refunds/
8:22 PM
its on YOUR official page
may i speak with a supervisor?

so i also feel they stole my money.