Refund Problem Battlefield 6
Some people said the refund process was very quick, and I saw that. I initiated a refund 8:30 hours ago, but they didn't process it. After the issue was resolved, I tried to cancel my refund, but I c...
Forum Discussion
I was just on with the chat AGAIN. I had to explain my issue THREE TIMES. Once when I filled out the form, then when I connected they asked me what my issue was, I said I just filled out a form before getting connected to you. I had to explain everything a second time in the chat.
Fast forward after waiting a few minutes. They sent me a help article on how to request a refund and asked if I went through those steps .. uh .. YEAH .. that is why I am here. So I had to put my refund information in the chat a third time.
I was told that a new request can be submitted after 24 hours. So we will see what happens when that time comes later today.
This is so frustrating. I just want to get my refund cancelled or processed. I do not care at this point. Been playing EA Games for a long, long time and never have had an experience like this with them.
Sup, I also discussed with an agent and he let me know that there is an ongoing issue with the refunds. I specifically asked if the 24-hour waiting period to submit another refund claim would impact the rule that refunds can only be requested within 24 hours of first launching the game. The agent replied with "I understand you believe you might not be eligible for a refund after 24 hours but that will not impact that order as it is due to an issue with the invoice the refund is failing. The team are working on it and once resolved, you will be able to refund it or you can contact us.". I'm really curious to know if that's true or not.
I also spoke with support, and they said the refund had been processed and would be completed within 7-10 days.
Will they send an email or a public notice? or should we take it for granted? And when you say the "refund had been processed" does it apply to all of us or just your side?
Exactly. There has been nothing publicly posted about this issue, so how do we know it is actually an issue? We are all gathered here experiencing the same thing and being told slightly different versions of the same thing. It is a bunch of garbage. They are pretty much holding our money AND our game hostage.
