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Zihnebendarr's avatar
Zihnebendarr
Seasoned Newcomer
2 days ago
Solved

Refund Problem Battlefield 6

Some people said the refund process was very quick, and I saw that. I initiated a refund 8:30 hours ago, but they didn't process it. After the issue was resolved, I tried to cancel my refund, but I c...
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  • Zihnebendarr's avatar
    Zihnebendarr
    20 hours ago

    UPDATE

    Guys, I spoke with the support representative for 1.3 hours yesterday. I asked questions about every little detail, even though I already knew the answers, and got responses. I also contacted different teams to get the correct information for my questions, and the refund was just approved and the money arrived in my bank account. Now I've logged into the game on Steam and am playing without any problems.

Madutr's avatar
Madutr
Seasoned Newcomer
2 days ago

Sup, I also discussed with an agent and he let me know that there is an ongoing issue with the refunds. I specifically asked if the 24-hour waiting period to submit another refund claim would impact the rule that refunds can only be requested within 24 hours of first launching the game. The agent replied with "I understand you believe you might not be eligible for a refund after 24 hours but that will not impact that order as it is due to an issue with the invoice the refund is failing. The team are working on it and once resolved, you will be able to refund it or you can contact us.". I'm really curious to know if that's true or not.

Zihnebendarr's avatar
Zihnebendarr
Seasoned Newcomer
2 days ago

I also spoke with support, and they said the refund had been processed and would be completed within 7-10 days.

  • Madutr's avatar
    Madutr
    Seasoned Newcomer
    2 days ago

    Will they send an email or a public notice? or should we take it for granted? And when you say the "refund had been processed"  does it apply to all of us or just your side?

     

    • IIAlphacrazy's avatar
      IIAlphacrazy
      Seasoned Newcomer
      2 days ago

      Exactly. There has been nothing publicly posted about this issue, so how do we know it is actually an issue? We are all gathered here experiencing the same thing and being told slightly different versions of the same thing. It is a bunch of garbage. They are pretty much holding our money AND our game hostage.

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