Refund Tool 500 error at last step
I pre-purchased Battlefield 6, but it was a duplicate purchase, so I tried to get a refund.
However, at the last stage, it got stuck in infinite loading, and when I checked the network with the developer tool, I got 500 errors.
Despite repeated attempts, 500 errors were repeated in the last step, and various other attempts were made, but the results were the same.
Attached below is the relevant network error log.
requset
POST https://help.ea.com/_data/self-service/v1/refund-case/ko
{
"itemId": "my item id",
"productId": "product id",
"productName": "Battlefield™ 6 Phantom Edition",
"currencySymbol": "₩",
"invoiceId": "my invoice id",
"ipAddress": "my ip address",
"quantity": 1,
"invoiceStatus": "Completed",
"purchaseAmount": 110000,
"reasonCode": "실수로 게임을 두 번 구매했습니다."
}
response
{
"message": "Internal server error",
"error": {
"errorCode": null,
"errorType": "OPERATIONAL",
"errorShortMessage": null,
"errorMessage": "Case not created successfully. Check logs.",
"sourceId": null,
"sourceMessage": null,
"parentfieldType": null,
"parentFieldId": null,
"failures": null
},
"timestamp": "2025-10-13T00:28:29.564331139Z"
}
The environment was conducted in EA Help Korea, and sadly I can't find any help or contact regarding it, and I don't have a Korean forum, so I leave a message on this forum.
I wrote using a translation tool, so please understand that the writing may not be smooth.
