Forum Discussion

New Rookie

1 day ago

Solved

Refund

Should I put in a claim with my credit card company or submit elsewhere? The game was delivered as incomplete. This is still beta with beta bugs and basic coding issues. Footsteps. Yes I reinstall...

discussion

ElliotLH
23 hours ago
Hi DrOctagon16,

I would not personally recommend a chargeback, as it's risky since there's a chance that EA will permanently ban your account rather than simply removing the game. It is also important to keep in mind that there is no guarantee that you will win the chargeback at the end of the process, so your bank may re-charge your account if the outcome is not in your favour (your bank should have information about the process). However, it is ultimately your choice if you believe that route is the best option for you.

For reference, below is the information from the Chargeback section of the refund guide.

Chargebacks

If you believe you’re entitled to a refund from EA and haven’t received one, contact us before submitting a chargeback.

If you submit a chargeback for a refund that’s outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud:

- lock or restrict your EA Account

- remove the content charged back.

In either case, we’ll send you an email about our decision and what you can do about it.

https://help.ea.com/en/articles/orders-and-rewards/refunds/#chargebacks

Given the risk with chargebacks, it may be worth trying the Contact Us option in the guide above and talking with EA Help. They may be able to make an exception if you're outside of the usual refund period.

ElliotLH

Hero+

23 hours ago

Hi DrOctagon16,

I would not personally recommend a chargeback, as it's risky since there's a chance that EA will permanently ban your account rather than simply removing the game. It is also important to keep in mind that there is no guarantee that you will win the chargeback at the end of the process, so your bank may re-charge your account if the outcome is not in your favour (your bank should have information about the process). However, it is ultimately your choice if you believe that route is the best option for you.

For reference, below is the information from the Chargeback section of the refund guide.

Chargebacks

If you believe you’re entitled to a refund from EA and haven’t received one, contact us before submitting a chargeback.

If you submit a chargeback for a refund that’s outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud:

- lock or restrict your EA Account

- remove the content charged back.

In either case, we’ll send you an email about our decision and what you can do about it.

https://help.ea.com/en/articles/orders-and-rewards/refunds/#chargebacks

Given the risk with chargebacks, it may be worth trying the Contact Us option in the guide above and talking with EA Help. They may be able to make an exception if you're outside of the usual refund period.