STILL no compensaion!

They don’t care.  
It was a PR stunt. 
Preordering the game and not being able to play the full game apparently doesn’t qualify you.  
EA support is set up to prevent you from communicating with them. 
When a company doesn't send out compensation that doesn’t cost them anything you realise just how bad they are.

 
Imagine so blatantly insulting those who preorder your game

It’s unacceptable that EA App players still haven’t received the compensation that was publicly promised. When a company makes a statement offering compensation or in-game rewards for an issue, that forms part of the implied terms of service under consumer protection laws,  meaning they’re obligated to honor what was advertised / Deliver what was promised to customers.

I’d recommend:

1 ) Filing a support ticket through EA Help ( AGAIN )  Reference the original statement or post where compensation was mentioned.

2 ) Taking screenshots of the promise (social posts, patch notes, etc.) That’s evidence.

3 ) Escalating the issue via EA’s official complaint route if support doesn’t resolve it.

4 ) If they still don’t honor it, file a complaint with your local consumer protection body (like the UK’s CMA, the US FTC, or Australia’s ACCC).

AND I would recommend anyone who is effected by this to do the same, If you also have some kind of proof of your down time it would also help.

EA support team is the most incompetent I have seen so far.