They're hypocritically saying on social media, "Oh! We've been listening to the Battlefield player community." If they had truly listened and made timely adjustments, things wouldn't have come to this.
A game developed by four studios, with only two maps released after a month-long delay to Season 2? I bet these people were either celebrating the game's phenomenal launch sales, leisurely sipping coffee, or enjoying a long vacation. This explains why EA is laying off staff—they deserve it. Think about the promises they made to players at the game's inception, and look at this mess now. It's laughable. In short, unless they actually take action to improve the game, I won't believe anything the official team says.