First off I want to say thank you for a helpful and constructive response. I appreciate your willingness to help and be a fellow gamer and community member. Yes, I agree with you on how what you expressed can be perceived, because this is a forum with limited information. As far as proof, I'm willing to provide what ever is possible, i just dont know what that is. I have nothing to hide... i bought a brand new (from the store) laptop before playing this game... installed games and that's it . Primarily this post was to get the attention from someone at EA as I've exhausted all aspects of customer service. Appeal to the ban, automated ai advisors, tickets created....but nothing has happened ... with only automated responses saying "we will help you". Im pretty sure ea's customer service is completely AI now. I have not talked to one actual person in this process. I do understand how companies (like EA)have been in the past with it not being a expeditious process. Which is definitely the case now...hence why I'm posting this (plus it's recommended by the AI advisors). I just hope there would be some progression over 2 and half months. Yet again I'm much more appreciative of a response like this, and thank you. Im glad there are people willing to want to help or discuss in a constructive / meaningful manner
I feel your plight. Maybe I'm being overly simplistic here (and I apologise if so), but last case scenario you can create an EA account anew and resume gameplay...?
Also maybe ask a techie friend to look at the pre-installed software on your PC? You said you bought it new and didn't do anything beyond the ordinary; often new PCs come with promo or demo software already installed — and they could be triggering the game's anti-abuse systems. It's always wise to do such a software clean-up after buying a new PC.
