EA Refuses Compensation 7 Times, Ignoring Logs; Escalating to EU ECC
Fellow affected EA App users, I need to share the final, unacceptable result of my communication with EA Help. After contacting SEVEN different advisors over multiple days (Ezekiel, Miguel, Jomark, Anshika, Javaid, Sumit, and Elison), I have been definitively denied the compensation promised for the launch-day EA App outage.
The core reason for denial: EA’s system claims I was "not affected," despite clear evidence to the contrary.
I was blocked from playing Battlefield 6 from 19:00 CET on launch day until the fix was implemented around 23:00 CET. EA's support loop failed to address these facts:
| Advisor(s) | Claim Used for Denial | The Undeniable Truth (Ignored) |
| Jomark | Cited a log entry that I "played a Conquest match at 19:51 CET." | This was a FAILED community workaround (spamming server search) that immediately kicked me out. The entry proves I was trying to play, not that I was able to play normally. |
| All Seven Advisors | "All affected players have been compensated. We can no longer provide adjustments." | I am missing ALL compensation (Boosters and Season 2 Battle Pass). This shows a systemic failure in their reward distribution, which they refuse to manually correct. |
| Elison | Closed the case, stating: "Studio have confirmed that all players who were affected by the incident have been compensated." | This is the final, definitive statement that EA is denying verifiable facts and refusing to honor their public promise. |
I have exhaused all internal support channels. This is not a request for extra items; this is a demand to honor a contract and a public promise made to consumers in the European market.
Because EA is unwilling to correct their faulty system and is breaking its promise to customers, I am officially reporting this case to the relevant consumer protection bodies in the European Union (EU), including the European Consumer Centre (ECC).
If you were also denied your compensation based on confusing logs or were told that "all affected players have been compensated," please DO NOT GIVE UP.
You must hold them accountable. Contact the consumer protection agency in your own region or country and file a formal complaint. This is the only way to hold international corporations accountable for their failures in our market. I am officially reporting this case to the relevant consumer protection bodies in the European Union (EU), including the European Consumer Centre (ECC).
