Account Completely Reset Lost Level, Battle Pass, Bundles, and Purchases

Hi DigitalDwarf540​,

If it's definitively the same account then it'd probably be worth getting in touch with EA Help so they can investigate. 

The "Contact Us" button at the end of this guide should let you open a case or have a live chat with them:

https://help.ea.com/en/articles/orders-and-rewards/find-lost-progress/ 

Just to let you know, I've removed the screenshot you included with your post, as it showed some personal details.