Forum Discussion
262 Replies
- DrItaly4 months agoSeasoned Newcomer
I'm having the same issue trying to play battlefield 6 on the EA app on PC. I've been playing fine on the Xbox, but it says my account is restricted on PC.
Error code 1:86001S:51009S:-17636452900:4128769Q
Account name: DrItaly
I haven't committed any sort of breach to terms of service either. Thank you.
- Khantrast4 months agoSeasoned Novice
should check if your banned, i played single player the night it dropped and was ban the next day for "gameplay enhancements" and have not heard back from them in like 18 days
- HollywoodTexx4 months agoSeasoned Newcomer
Having same issue as well
- Hasan79774 months agoSeasoned Newcomer
Hi
I got Account restricted message when trying to connnect to Online services.
ACCOUNT RESTRICTED Your EA Account is restricted from accessing online features. Learn why, how to appeal, and more by going to help.ea.com/security-and-rules/. ERROR CODE 1:860015:51009S:-17636452900:41287690
I launched the game on EA App for the first time.
I tried to change IP channel or upstream and disabling NAT but this didn't work as well.
- leo_kasper00694 months agoSeasoned Novice
Hello. I wanted to play the bf6 redsec but once I load into the game i got this error where it says my ea account is restricted to access online features. I don't know what's wrong because I never tried to do any exploits or hacks and my other ea games work totally fine. I genuinely need a solution to this as I want to play the game. I even contacted the support but didn't get any help so I am posting here.
- ElliotLH4 months agoHero+
Hi leo_kasper0069,
That message appears to relate to a ban, I'm afraid. If that is the case, you'll need to try appealing to EA's Terms of Service team, as they're the only people who can potentially revoke a ban. If you wanted to try, the guide below should explain the process and a webform to begin the appeal. Alternatively, you can scan the QR code in the message you're receiving.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
- Conspiracy6k4 months agoSeasoned Newcomer
Hi leo_kasper0069 I think i have the same issue, they said they are working on a fix for it, to be sure check the EA website to see if you are banned: https://help.ea.com/en/customer-care/post-contact/
- leo_kasper00694 months agoSeasoned Novice
Well I checked my penalty history and it was fine. I still didn't receive a reply from ea support. I don’t know what's wrong as that's my main ea account. I played 2042, bfv,bf1 before without any issues. Now bf6 causing me issues. Here's the penalty history screenshot.
- leo_kasper00694 months agoSeasoned Novice
Yeah I checked i don't have any penalty.
- Hasan79774 months agoSeasoned Newcomer
Hi
EA confirmed that my account is OK and no bans and still getting this message.