Forum Discussion

Seasoned Adventurer

4 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

alenko24

Seasoned Newcomer

3 months ago

Hi,

UPDATE 3.0 FULL SOLUTION FOR ME:

I have only one single 16gb of ram but it was put into the first slot (closest to the cpu) on the motherboard. I switched it to be in the second slot and the issue got completely solved for me.
I am not sure which change helped, but I also changed the memory speed in my BIOS to the one my ram is capable of, which is 3200. It was previously set to a lower number, so it was not using it fully.

With thes changes, I could easily play without limiting my fps below 60.

Thanks for checking this issue out!

EA ID: alenko24
Steam ID: alenko24
Platform: PC
Which console generation do you have? NA
What is your Gamertag/PSN ID? Gamertag: alenko24
Date/time issue occurred? All day in large scale battle modes since launch, no matter the time of day.
What type of issue do you have? Constant rubberbanding, latency issue and packet loss icon is showing in game
Summarize your bug: Since launch, I can't play in large scale modes as my character is rubberbanding around, it is impossible to hit an enemy. I can only play in close quarter modes, I don't have any of the issues there, it is running perfectly. I bought a CAT6 ethernet cable to my 2.5G router, it is directly plugged into my PC. I am being routed to Santiago Common server. My PC specs are AMD Radeon RX 9060 XT OC 16G Triple Fan, AMD Ryzen 7 5800X, 16GB RAM, Corsair RM850e (2022) 850 W.
In which mode and or map has this happened? All large scale modes, all maps
ISP name: Magyar Telekom Plc.
Your Current Region: Hungary, Europe

UPDATE AFTER PICTURE:

I am guessing the time nudge is the problem. My fps while the picture was taken was limited to 60 and I was rubberbanding the whole game.

UPDATE 2.0:

After limiting my fps to 50, the time nudge problem seems to be better, it is not rubberbanding anymore for me all the time. Hopefully this can be solved without limiting the fps below 60, but for a temporary solution, it worked for me.