Forum Discussion

Seasoned Adventurer

3 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

DaddyChillOwO

Seasoned Newcomer

3 months ago

EA ID: KeiBear
Steam ID: KeiBear
Platform: PC/Steam
Gametag: N/A

Date/time issue occurred: Almost every match if not all of them.

What type of issue do you have: High ping, rubber banding, Slow motion/Latency issues, Packets Loss.

Summarize your bug: Its fine in community servers but official servers get rubber bandy, like i'll see an enemy and teammates teleport back and forth so it's hard to shoot at enemies. It can also feel like hitting an invisible wall on some spots or maybe it's equal to when you lag in a game and get frozen for a bit/pulled back. It's not my internet nor my pc i can run the campaign and community servers fine.

I have troubleshooted and tried everything the community has come up with and nothing works. Unsure if it's indeed what we all suspect it is but i do see "PROD_DEFAULT-SANTIAGO-COMMON".

ISP name: Starlink

Your Current Region: West/North America