Forum Discussion

Seasoned Adventurer

4 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

TheMakoIRL

Seasoned Newcomer

3 months ago

EA ID: TheMakoIRL

Steam ID: 76561198324625738

Platform: PC

Date/time issue occurred? All day every day since beta.

What type of issue do you have? Lag/Latency/fps issues

Summarize your bug: Since launch, I’ve been experiencing severe ping spikes, packet loss, and lag in Battlefield 6. The game by default routes me to the Santiago Common Tenancy instead of the Dallas or other nearby U.S. data centers, even though I’m located in the southeastern United States, much closer to those regions. This causes constant high latency and packet loss icons on the top left of my screen, rubber banding, and massive time nudge ping spikes exceeding 800 ms at times.

The lag makes everything feel slow and unresponsive—it’s like running in molasses. Player movement constantly rubberbands, and flying helicopters is nearly impossible because of constant teleporting and desync. Gunfire also stutters during full-auto, as if the weapon stops firing mid-burst. Sometimes bullets don’t register on enemies, and I die the instant they appear on my screen due to the delay and packet loss.

This issue only occurs in Battlefield 6. All my other games, including previous Battlefield titles and other competitive shooters, run smoothly with 25–30 ms ping and no lag. Because of this problem, I’m forced to play exclusively on community servers, 90% of which don’t offer full XP progression. Only on those servers can I consistently get around 30 ms ping and 80 FPS, while official servers—especially in larger game modes—are completely unplayable

In which mode and or map has this happened? All maps and all modes
ISP name: Xfinity
Your Current Region: North America (East)