Forum Discussion

Seasoned Adventurer

3 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

LucasCBertoni

Rising Newcomer

3 months ago

Hey Shepard, thanks for looking into this. Contributing my part from the PNW:

EA ID: LucasCBertoni

Steam ID: Gekko

Platform: PC

Which console generation do you have? N/A

What is your Gamertag/PSN ID? N/A

Date/time issue occurred? 7:30pm PST, Oct. 31st (has been happening consistently since release, though)

What type of issue do you have? Extreme Lag/Latency

Summarize your bug: Lots of latency while playing in any mode/map. Other players teleport around, my character moves in slow motion, slides along the ground after a sprint, doesn't interact with vehicles, and controls become unresponsive. At the beginning of the match no issues are present, but as the match continues and more players are around, the issues worsen. There looks to be a correlation between activity in the game and these issues (explosions, lots of players moving, etc.)

In which mode and or map has this happened? Screengrab was on Liberation Peak, but this is experienced on all maps and modes.

ISP name: Rogers

Your Current Region: Pacific Northwest

OskooI_007
Legend
3 months ago
LucasCBertoni there's a low FPS icon in the top left corner of your screenshot.

A framerate below 60fps will cause time nudge (TN) to spike and cause network lag. Fixing the low framerate issue will also fix the time nudge (TN) network lag issue.
Please post a screenshot with the FPS Performance Overlay on-screen so we can see if the low framerate issue is being causes by the CPU or GPU.
https://nerdschalk.com/enable-fps-battlefield-6/

Also download HWiNFO and post a screenshot of your System Summary.
https://hwinfo.com