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rophbroken's avatar
rophbroken
Seasoned Newcomer
9 days ago

Battlefield 6 shows “PURCHASE TO PLAY” even though I own the game on Steam

Hi,

I’m having an issue with Battlefield 6 on Steam. I purchased the Standard Edition on my current Steam account, and this Steam account is correctly linked to my current EA account.

However, when I launch the game, both Multiplayer and Campaign show “PURCHASE TO PLAY”. If I click on them, Steam opens and asks me to purchase Battlefield 6 again.

I have already reinstalled the game, verified the Steam/EA account link, checked the Steam DLC/additional content section (the Standard Edition is shown there), and restarted both Steam and the game.

One thing may be important: earlier, I accidentally launched Battlefield 6 using another Steam account that does not own the game. That Steam account was linked to a different EA account, and the game automatically showed that old EA account’s email during login. I exited that account and am now using the correct Steam account that owns the game and its corresponding EA account.

Could this have caused an entitlement/license issue? Is there a way to make EA recognize my Steam purchase correctly?

Thanks!

1 Reply

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey rophbroken​ 

    As a quick check, fully sign out of both Steam and the EA app, close them, then sign back in to the correct accounts and launch Battlefield 6 again from Steam.

    If it still shows “Purchase to Play,” the best next step would be to contact us via chat. This looks like something that may require an account/entitlement check, which we can’t perform from the forums. Let them know about the earlier launch from the other Steam/EA account as well, as that context could be useful when they review the case.

    https://help.ea.com/en/customer-care/ 

    I’d also keep these screenshots handy, since they clearly show the difference between what Steam lists as owned and what Battlefield 6 currently recognises.

    Thanks for flagging this.

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