Forum Discussion

Seasoned Rookie

2 months ago

BF6 not launching

My issue has been swept up in a variety of driver based issues, so I'm having another go. Since June 7th (after a small ~280MB patch to BF6) I have been unable to launch the game through Steam. The ...

EA Anticheat Team

1 month ago

I saw another player with the same problem, and they had a custom Reshade DLL that was causing the game to crash. Did you install anything like that? If so, try removing it. Look for something like dxgi.dll in the game folder.

P3wP3w_no_QQ

Seasoned Rookie

1 month ago

Hi AntiCheatWard , no dxgi.dll in the game folder, I don't run Reshade or anything else like that.
I've got a pretty barebones BF6 install, just whatever's delivered by the Steam client.

AntiCheatWard
EA Anticheat Team
1 month ago
Following our Javelin update yesterday, we added some changes to the launcher error messages to give you a "Copy to clipboard" button that will let you paste the exact error message and your Javelin session ID so I can take a look.

If you update and still hit the error, please hit me with that session ID so I can dig in.
- P3wP3w_no_QQ
  Seasoned Rookie
  1 month ago
  Hi AntiCheatWard
  
  Updated tonight, ran the game and here's my error info:
  An unexpected game shutdown was detected. Please relaunch the game or contact EA Help if this continues. (0xC0000005)
  Session ID: g302AibhubPxjIu5vc3KTU3qasuYDmwA8UFx+kkDpxuGrIzS
  Previous Session ID: g3cyBie277rx3o+74c3KHXavdNSZH4y5ac+exc7qHKVU5pZ5
  Previous Service Session ID: g3cyBie277rx3o+74c3KHXavdNSZH4y5ac+exc7qHKVU5pZ5
  Thanks.
  - AntiCheatWard
    EA Anticheat Team
    1 month ago
    This doesn't look related to a Javelin error, it's a generic memory crash in the game. I've passed the information that Javelin captured to my Battlefield studio partners, to see if they can make heads or tails of it.