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8rayzd4sbl5k's avatar
8rayzd4sbl5k
Newcomer
4 hours ago

BF6 Phantom Edition Missing In-Game Entitlements

Hello,

I am reporting a confirmed Battlefield 6 Phantom Edition entitlement issue on PC (Steam).

Summary:
- I own Battlefield 6 Phantom Edition on Steam (activated via Gift / License).
- Steam Support has confirmed in writing that the Phantom Edition license and DLC are correctly attached and installed on my Steam account.
- However, in-game EA servers grant only Standard Edition entitlements.

Current in-game symptoms:
- “Get BF PRO” prompt is displayed
- Battlefield Pro / Battle Pass is locked
- 25 tier skips are missing
- Phantom Edition cosmetic content is missing

Important clarification:
At one point I temporarily installed Battlefield 6 via the EA App (Standard) only as a troubleshooting step to test synchronization.
That installation was never purchased, never owned, and was fully uninstalled.
Installation source does NOT determine ownership.
Ownership is determined by the Steam Phantom Edition license, which Steam has confirmed.

Troubleshooting status:
- All standard troubleshooting steps have been completed (restarts, relogins, reinstalls, Steam file verification).
- Steam Support confirmed there is no Steam-side or installation issue and redirected this case to EA as an in-game entitlement problem.

EA Support interaction (evidence):
During live chat, multiple EA agents confirmed:
- the issue cannot be resolved at first-line support level,
- this is an EA-side entitlement / backend issue,
- and the case was escalated internally to the team handling in-game issues.

Example statements from EA Support:
- “We are unable to check the issue from our side, so I will report this to the team who can check the in-game issues.”
- “This issue cannot be resolved from our level and requires backend/server-side handling.”
- “Yes, I will report to the team who can check the in-game issues.”

Request:
Please investigate missing Phantom Edition entitlements for Steam-PC players and confirm whether this issue is being addressed via backend entitlement correction.
This is not a purchase or Steam delivery issue, but a Phantom Edition entitlement mismatch on EA servers.

Thank you.
Dave

missing content
pc
steam

1 Reply

  • 8rayzd4sbl5k's avatar
    8rayzd4sbl5k
    Newcomer
    3 hours ago

    Im shocked about EA support respond:
    “If you like Steam so much, then Steam should give you everything you’re missing.”
    This is unacceptable and deeply disrespectful.
    ------------------
    EA Discriminates Steam Users? Phantom Edition Paid, Content Withheld

    This post is NOT about how Phantom Edition works.
    It is about how EA treats Steam customers who legally paid for it.

    What is happening

    • I legally ownBattlefield 6 Phantom Edition on Steam
      • Steam Support confirmed in writing that my Phantom license and DLC arecorrectly attached and installed
      • Despite this, EA servers grant me only Standard Edition in-game
      • The game still shows: “Get BF PRO”

      This is an EA-side entitlement issue, not a Steam issue.
      EA Support behavior (the real problem)


    I contacted EA Support many times. What happened?

    • Endless transfers between agents
    • Repeating the same scripted answers
    • Being sent back to Steam even after Steam confirmed the issue is NOT on their side

    One agent went further.
    After 1.5 hours of discussion and full proof provided, the agent ended the chat with a statement essentially saying:

    “If you like Steam so much, then Steam should give you everything you’re missing.”
    This is unacceptable and deeply disrespectful.

    Why this matters

    Steam users are treated differently.
    EA refuses to fix EA-server entitlement issues for Steam customers, even when ownership is proven.

    What makes this worse:
    • EA admits this is a backend/server issue
    • EA admits agents cannot fix it
    • EA sends users to forums instead of fixing paid content
    • There are documented cases where EA DID fix Phantom entitlements after proof

    So it is possible.
    It’s just not done consistently — especially for Steam users.



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