Forum Discussion

New Novice

12 days ago

Bought BF6 on Steam, first launch says account restricted from online features.

The phantom edition on steam and just downloaded it, when first launching it says the EA account is restricted from online features. But no history with penalty when checking. What the hay?!

New Novice

12 days ago

Already tried to get EA support but the AI won't let me.

EA_LunardustCat
Community Manager
6 days ago
Hi, sorry to hear you’re still having trouble.

As ElliotLH pointed out, account-related issues can only be handled through EA Help.

If you don’t see any record listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. Thank you for your patience.