Hi Annne_Young,
There's not a huge amount we can do to help with account issues or bans here, since nobody has access to game accounts. However, with that said, have you checked that the EA account you've linked your Steam account to is the same one that you're checking on the EA Help website? I'm just asking in case it's a different account, and that's why nothing is coming up in the penalty history.
Also, do you have a screenshot of the message you're seeing? It'd be good to see exactly what it says, in case it's not ban related.
Hello
Yea it is the same account that I linked, I also have no bans according to the penalty website
Pls help!
you can still appeal if you dont see the ban in penalty history but good luck with that since the appeal system is just AI auto-denying it seems
