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L3GitB4LLR007's avatar
L3GitB4LLR007
Seasoned Newcomer
21 hours ago
Solved

Cannot download labs

Hopefully not breaking NDA. I used my voucher code for BF labs and lost power due to a storm. Got power back and went to see if my redemption went through and if the download started. The redemption went through and shows in my transaction history, but labs is nowhere to be found in my library or in the store. Am I cooked? Is there a remedy? On PlayStation and didn’t know if posting here or emailing PS help would break NDA but I’m at a loss, if I don’t figure something out I will miss out anyway lol

  • I have found the solution that worked for me. Go to your browser on your mobile device (its what I used), go to PlayStation and sign in on your browser, click on your account (top right icon), go to games library and it was there at the top for me. Start download from the browser to your console

6 Replies

  • ItssKai's avatar
    ItssKai
    Seasoned Newcomer
    19 hours ago

    Having same issue.. clicked “redeem” and “continue” then nowhere to be found in my games and apps on Xbox. Tried to redeem the code again and says already been done so that doesn’t work. Not sure how to get it on my system. The email suggests downloading before the playtest but can’t because of the issue. 

  • Im on PS5 and the exact same thing that happened to you guys, happened to me. 

  • Cobra1502's avatar
    Cobra1502
    Seasoned Newcomer
    13 hours ago

    Did you find a solution?  I have same issue.

     

  • L3GitB4LLR007's avatar
    L3GitB4LLR007
    Seasoned Newcomer
    12 hours ago

    I have found the solution that worked for me. Go to your browser on your mobile device (its what I used), go to PlayStation and sign in on your browser, click on your account (top right icon), go to games library and it was there at the top for me. Start download from the browser to your console

  • Been trying to download since yesterday since getting the code and it finally let me just now. Probably missed the testing phase though.

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