Forum Discussion

Seasoned Rookie

3 months ago

Solved

Connection Failed - Purchased today

Purchased the game via Steam today and am not able to get past the joining online services page. It always returns this message:

Weirdly, I can still connect and play previous Battlefield titles, just not this?!

I've tried numerous troubleshooting steps from your help pages and forums, but nothing has worked.

Will keep trying, but if no luck, then I'll just have to submit a refund request on Steam :(

launching

steam

OnlyDazz
3 months ago
Just an update if anyone comes across this post. I spoke with my Internet provider and they removed "CGNAT" from my account and then I was able to join the servers.

"CGNAT is a technique used by internet service providers (ISPs) to share a single public IPv4 address among multiple customers. While this conserves the limited supply of IPv4 addresses, it can interfere with peer-to-peer (P2P) connections and certain online services."

2 Replies

OnlyDazz
Seasoned Rookie
3 months ago
Seems that if I use Cloudflare VPN, I can connect.
I don't really want to use one as it tanks my connection speeds. It's only for BF6 too, other titles like BF4 are ok.

So any other suggestions would be appreciated.
OnlyDazz
Seasoned Rookie
3 months ago
Just an update if anyone comes across this post. I spoke with my Internet provider and they removed "CGNAT" from my account and then I was able to join the servers.

"CGNAT is a technique used by internet service providers (ISPs) to share a single public IPv4 address among multiple customers. While this conserves the limited supply of IPv4 addresses, it can interfere with peer-to-peer (P2P) connections and certain online services."