Forum Discussion

New Novice

28 days ago

Connection Failed 0:66003S:4688822970:0B + Unable to Submit Support Ticket

Hello,

I’m getting a connection error when trying to launch the game. The message says:
"Connection Failed – Unable to connect to the EA servers. Please check your Internet connection, make sure the Platform Client is online and try again."
Error code: 0:66003S:4688822970:0B
My internet connection is working properly. Other online services and games connect without any issues. I have already tried:
Restarting the game
Restarting the PC/console
Restarting the router
Checking that the EA App is online

The issue still persists.

Additionally, I’m unable to create a support ticket on the EA Help website. After I fill out the form and press Submit, the ticket does not appear in my case history. It looks like the submission is not being registered.

Could you please advise:

What this specific error code means
How to resolve the connection issue
Why support tickets are not being created in my account

Thank you.

steam

21 Replies

EA_Rtas
Community Manager
15 hours ago
Hey folks, pulling together the workarounds suggested in this thread into one post and pinning it here so it's easier to see.

LazyForty was able to resolve the issue by reinstalling their Nvidia Driver and creating an exception in Windows Firewall for Battlefield 6 (See below screenshot provided by LazyForty)

r4tpack was able to resolve the issue by logging into their EA App and linking their account to Steam. For details on how to do that you can follow the steps outlined on this page: EA Account Linking

Tothka144 was able to resolve the issue by unplugging any unnecessary USB devices from their PC. If you have unnecessary devices plugged in please try unplugging them and seeing if that resolves the issue for you.

LilSaintJames776 was able to resolve the issue by logging out then relogging in to their EA account.

fearbit was able to resolve the issue by updating their EA App, please ensure your EA App is up to date and try again.

Appreciate you all sharing these workarounds. If you continue to run into connection issues please follow the steps outlined in this article to see if they help : EA Help: Problems Connecting Online

While the steps in the article may not help with this specific issue it's always worth going over the steps to cover off any of the basic causes of connection issues.