"Connection Failed" With Error Code 1:86001S:51002S:57019S

Hello, I have the same problem since the game was released, all the advice on the forums, and direct communication with your support team did not give any results, in general, that is, if it were not for the use of VPN I would not have been able to play the game at all. It got to the point that I spent 2 days with my Internet provider looking for possible problems on their part, but all the settings were made according to the standard, without restrictions, I even paid an additional one-time fee for obtaining a static IP address, but it did not give any results. It is interesting that all other games in the series work without complaints, and here we have something incomprehensible. It is very surprising that such a serious development company cannot find a solution to this problem, I am very disappointed with the attitude. I was also disappointed by the prepared response templates from direct contact in the help center chat, wait for an update and that's it, but how long should we expect? I don't understand, thousands of users have this problem, and there has been no solution for more than a month.