Forum Discussion

New Novice

30 days ago

Solved

Crash to desktop with no error message during gameplay

Hello all! Been having this issue over the past few days now after starting to play Battlefield 6 again after some time away. Seems totally random, it has only happened during games but I don't exa...

DxDiag.txt135 KB

crashing

EA_Aljo
30 days ago
Hi there. Sorry to hear about your crashing troubles. I'll see if I can help. Here are some suggestions after analyzing your DxDiag.

Try doing a clean GPU driver reinstall. Use DDU in Safe Mode to remove the current driver. Then, install a stable WHQL driver. If you already have the most recent one, go back one version older.

Disable all overlays. Nvidia, Steam/EA App, Discord, SteelSeries Sonar, iCUE, Armoury Crate/Aura and any Razer background services.

Try turning HRD off and only use one monitor with a lower refresh rate. This is just as a test. If the crash stops, re-enable these one at a time until the crash happens again.

Make sure your CPU, GPU and RAM are running on stock settings. No overclocking, undervolting and turn XMP off. This too is just as a test.

Verify the Battlefield 6 files in Steam/EA App. Also, clear the shader caches, including Nvidia and launch the game again.

Let me know what happens. Thanks!

vonbrown007

Rising Newcomer

1 month ago

Since the Season 3 update, Battlefield 6 randomly crashes to desktop during matches. This started on Windows 10 and still happens after a clean Windows 11 reinstall, so this does not appear to be caused by a corrupted OS installation.

There is usually no Windows Event Viewer entry. Crash dumps are generated only sometimes.

Crash dump pattern:
- ExceptionCode: 0xc0000005 Access Violation
- Faulting module: bf6.exe
- BF6 version: 1.0.426.51287
- Multiple dumps show invalid/null pointer reads or writes inside bf6.exe
- Not a direct nvwgf2umx.dll / dxgi.dll / eaanticheat.sys fault in the dumps I checked

Symptoms:
- Random crash to desktop
- No error message
- No consistent Event Viewer log
- Started with Season 3
- Reproduced on both Windows 10 and Windows 11

System:
- CPU: Intel Core i9-10940X
- GPU: NVIDIA RTX 3090
- Motherboard: ASUS ROG Rampage VI Extreme Omega
- OS: Windows 11, clean install
- GPU driver: 610.62
- Platform: EA App

Tried:
- Clean Windows 11 reinstall
- Checked Windows Event Viewer: no useful entries
- Checked crash dumps
- overlays off, EA anticheat reinstall, DLSS off, etc

Expected:
The game should not crash to desktop after the Season 3 update.

Actual:
The game randomly exits to desktop mid-match, sometimes producing Frostbite crash dumps.