Crashing before even loading the game

I just started having an issue with my game on PC. It starts to load. Runs the anticheat, closes that box then another black box comes up and EA opens.....the game doesn't load. It's crashing before it will open. I've run through troubleshooting. Uninstalled the game and reinstalled, as well and EA and it is persisting. How can I play the game. I literally.played last night, no updates today and it won't load.

crashing

ea app

EA_LunardustCat
25 days ago
Thanks for sharing the crash details.

This looks like an EA app crash rather than a game crash. Please try the steps here:

1. Troubleshoot loading issues

2. Try launching the EA app again as administrator.

3. If it still crashes, please perform a clean reinstall of the EA app.

4. If the issue continues after that, please try a Windows clean boot and check whether the EA app opens correctly with non-Microsoft startup services disabled.

If the EA app works during a clean boot, one of the background services is likely interfering with it.

6 Replies

EA_LunardustCat
Community Manager
26 days ago
Sorry to hear you're running into this.

Could you confirm whether you’re using an AMD GPU? If so, please update the AMD Adrenalin software

Once that is installed, can you do a clean install of the AMD Graphics drivers?

If you need any assistance with the clean install, follow the steps on their link here: AMD Cleanup Utility.

Please also check the Windows Event Viewer to see if there are any related logs from when the issue happened. If possible, please share your DxDiag report as well so we can better understand your system setup. Thanks.
impulsivespaz11
Seasoned Newcomer
26 days ago
I am running AMD. Right after the issue happened the first time I updated the software and installed drivers and the issue persists. I will have to get the event log later
impulsivespaz11
Seasoned Newcomer
25 days ago
AppName EALaunchHelper.exe
AppVersion 13.743.0.6256
AppTimeStamp 6a488030
ModuleName EALaunchHelper.exe
ModuleVersion 13.743.0.6256
ModuleTimeStamp 6a488030
ExceptionCode c0000005
FaultingOffset 00000000003cbe99
ProcessId 0x2bac
ProcessCreationTime 0x1dd106f9fc4b78d
AppPath C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
ModulePath C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
IntegratorReportId 73cd5a6e-a158-4ce4-93a5-a131445c6c43
PackageFullName
PackageRelativeAppId
Faulting application name: EALaunchHelper.exe, version: 13.743.0.6256, time stamp: 0x6a488030
Faulting module name: EALaunchHelper.exe, version: 13.743.0.6256, time stamp: 0x6a488030
Exception code: 0xc0000005
Fault offset: 0x00000000003cc660
Faulting process id: 0x2BAC
Faulting application start time: 0x1DD106F9FC4B78D
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Faulting module path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Report Id: 83671bf9-6e74-495d-9c2c-3ed4325d2972
Faulting package full name:
Faulting package-relative application ID:
DxDiag.txt91 KB
EA_LunardustCat
Community Manager
25 days ago
Thanks for sharing the crash details.

This looks like an EA app crash rather than a game crash. Please try the steps here:

1. Troubleshoot loading issues

2. Try launching the EA app again as administrator.

3. If it still crashes, please perform a clean reinstall of the EA app.

4. If the issue continues after that, please try a Windows clean boot and check whether the EA app opens correctly with non-Microsoft startup services disabled.

If the EA app works during a clean boot, one of the background services is likely interfering with it.
EA_LunardustCat
Community Manager
8 days ago
Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.
EA_LunardustCat
Community Manager
6 days ago
As I haven’t heard back from you in some time, I’m hoping that means this issue is no longer troubling you. If you have any other questions or would like to share anything, I’d be glad to see you around again.