Forum Discussion

Rising Novice

28 days ago

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG

i just bought battlefield 6 as ive allways liked battlefield and finally got myself a pc and the time to play it but every time i try to play, my game runs perfectly fine for about 10 minutes and the...

crashing

steam

EA_LunardustCat

Community Manager

14 days ago

Hi, sorry to hear the issue has returned, and thank you for all the effort you’ve already put into troubleshooting.

Have you tried doing a clean reinstall of your NVIDIA driver using DDU? Although you mentioned there hadn’t been any driver updates, 596.36 seems to be a very recent release. If the crashing started after updating to 596.36, it may also be worth rolling back to the previous driver version.

You could also try clearing the shader cache to see whether that helps:

Delete C:\Users\USERNAME\AppData\Local\NVIDIA\DXCache and GLCache folders
Delete C:\Users\USERNAME\AppData\Local\Battlefield 6\cache
Clear DirectX Shader Cache via Windows Disk Cleanup
Delete C:\Users\USERNAME\Documents\Battlefield 6 folder

Then verify the game files.

lul520

Rising Novice

13 days ago

Hi! Thank you so much for your reply. I tried both the ddu and clearing the shaders without any luck. I updated my drivers after the issue reapeared in hopes it would fix it. In a couple hours when i get home i will post the crash dumps i get

And again, thank you so much for the help!