Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

ch33zyp00f

Seasoned Newcomer

5 months ago

EA ID/Steam ID steam 76561198148406812
OS installed: Windows 11 Home
OS Version 24H2
GPU: GIGABYTE GeForce RTX 3080 Ti Gaming OC 12G Graphics Card, 3X WINDFORCE Fans, 12GB 384-Bit GDDR6X, GV-N308TGAMING OC-12GD Video Card
GPU Version 581.42
Date/time issue occurred? Since launch day
This usually happens when there's a lot of action in-game after playing lots of matches. It freezes my computer, including my second monitor, and there was one time both my screens went black, then it showed the message

Can you attach a dx? yes

DxDiag.txt128 KB