DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

Has there been any update with this yet? I know it's mid-Monday, but it's tough knowing if I should refund my game or not. I don't want to miss my window and be stuck with a $100 game I cannot play.

you can refund the game up to 72hours after purchase do it, i did it too  because it didnt work

        EA ID/Steam ID: Oradow
        OS Version: Windows 11 version 10.0.26200  Build 26200
        GPU: NVIDIA GTX 1080 Ti
        GPU Driver: GeForce Game Ready Driver Version 581.42
        Date/time issue occurred October 12, 6:12pm
        
    Summarize your bug: 
Whenever I click onto multiplayer Lobby Selection, the game will crash as soon as I select a Multiplayer game mode and the screen attempts to transition to show my soldier/loadouts. I will get an error telling me that my graphics card is no longer connected to my PC. Please see attached error message for details. The game ran fine for the first day - on the second day, I was in the middle of a session that went for about 2 hours before this error interrupted me inbetween matches. Since then, the game cannot interact with the multiplayer lobby selector.  I can load into the campaign and the Firing Range without issue. 

        What type of issue do you have? 
DXGI_ERROR_DEVICE_REMOVED issue. The game tells me that the GPU is not connected. This issue only occurs when I attempt to select a Multiplayer game mode.
        
Please attach a DxDiag if possible:

EA_Mako​  Which kind of priority is being given to this? I can not play more than 5 minutes. And interestingly enough if I search similar errors, I only encounter old BF titles.

Subject: DX12 Crash – Battlefield 6 (RTX 4080, Driver 581.42)

Message:
Hi EA Support,

I’m experiencing repeated DirectX 12 crashes in Battlefield 6. Below are my full system and issue details as requested.

EA ID / Steam ID:
antec

OS Version:
Windows 11 Pro 64-bit (Version 23H2, Build 22631.xxx)

GPU:
NVIDIA GeForce RTX 4080

GPU Driver:
Game Ready Driver 581.42 (latest version)

Date/time issue occurred:
October 13, 2025 – around 6:30 PM (CET)

Summarize your bug:
When starting or playing Battlefield 6, the game crashes with a DirectX 12 error message:
"Direct function 'm_submitFencePlat->GetCompletedValueD' failed with DXGI_ERROR_DEVICE_REMOVED. DeviceRemovedReason: DXGI_ERROR_DEVICE_HUNG."
The game freezes for a few seconds and then crashes to desktop.

What type of issue do you have?
Crash – DX12 Device Removed / Hung error

In which mode has this happened?
Multiplayer – occurs during loading or within the first few minutes of a match.

Any other errors?
No other in-game messages. Windows Event Viewer shows an "nvlddmkm.sys" error.
GPU and CPU temperatures are normal.
No overclocking. Issue persists even after a clean driver reinstall (DDU used).

Additional observation:
The issue seems related to display scaling or non-native resolutions.
When I switch from my native resolution 3440x1440 (21:9) to a lower one like 2560x1080, the image becomes stretched or flattened and the game soon crashes with the same DXGI error.
At native 3440x1440 the issue occurs less frequently.
It looks like resolution scaling or aspect ratio changes in DirectX 12 mode can trigger a rendering or driver instability.
I do not experience this issue on PlayStation 5, so it appears specific to the PC/DX12 version.

Thank you for your help in investigating this issue.
Best regards,
Alexis

        EA ID/Steam ID: Oradow
        OS Version: Windows 11 version 10.0.26200  Build 26200
        GPU: NVIDIA GTX 1080 Ti
        GPU Driver: GeForce Game Ready Driver Version 581.42
        Date/time issue occurred October 12, 6:12pm
        
    Summarize your bug: 
Whenever I click onto multiplayer Lobby Selection, the game will crash as soon as I select a Multiplayer game mode and the screen attempts 
 to transition to show my soldier/loadouts. I will get an error telling me that my graphics card is no longer connected to my PC. Please see attached error message for details. The game ran fine for the first day - on the second day, I was in the middle of a session that went for about 2 hours before this error interrupted me inbetween matches. Since then, the game cannot interact with the multiplayer lobby selector.  I can load into the campaign and the Firing Range without issue. 

        What type of issue do you have? 
DXGI_ERROR_DEVICE_REMOVED issue. The game tells me that the GPU is not connected. This issue only occurs when I attempt to select a Multiplayer game mode.
        
Please attach a DxDiag if possible:

​ ​ EA_Salmon​  EA_Barry​  EA_Universa​      EA_Claus​ EA_Cath​ EA_Solaire​ EA_Yafo​   EA_Pulsar​   EA_Shepard​  EA_Failroader​       

Hi EA Team,

We appreciate your previous response, but it has been quite some time since you acknowledged the issue, and we still cannot play Battlefield 6 due to this persistent bug.

We understand that your team is “working on it,” but we have received no updates or timelines on when a fix will actually be implemented.

Could you please provide a clear update on the progress? We need to know:

What steps are being taken to fix the bug

When we can realistically expect the game to be playable again

This ongoing issue is extremely frustrating for players who are unable to access the game, and we urge EA to communicate transparently and provide a concrete timeline.

Same all of them DirecX error but I have somthings wird I can Play Shipment and Jet practis but WHEN I WANT TO PLAY ANY NORMAL MODE I GET DIRECTX ERROR ONEC I ENTER THE GAME. 

EA ID/Steam ID
officialcrankz

OS installed
Win 10 Pro

OS Version
22h2 Build: 19045.6332

GPU
EVGA 3080 FTW3 LHR

GPU Version
581.42

Date/time issue occurred?
EVERY. SINGLE. TIME.

Summarize your bug
Before it was the known game crash where the DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG error appeared and after clicking ok the game closed. But now the game brings my whole pc to crash, the game freezes and I cant tab out or create a new desktop, nothing. When it happens i have to hard reboot my system, which honestly sucks. The same error occured in BF2042 after the BF6 Beta, before I never ha any issues.

In which mode has this happened?
It happens only ingame, not in the menus. Mode doesn't matter, it happens in any mode.

A workaround I have found for the meantime is enabling the debug mode in the NVIDIA Control Panel and leaving the panel open while gaming.

Steam ID: 76561198144595617
OS Version: Windows 11 24H2
CPU: AMD RX 9060 XT 16 GB
GPU DRIVER: 25.10.1 (Preview Driver) Also occurred on 25.9.1 (Stable Version)
Date/time: Most recently at 19:54/7:54 PM CET, 13-10-2025
Summarize your bug: The game crashes regularly with a DXGI error regardless of graphics settings, over/underclock and ram speed. It happens inconsistently. Sometimes I crash after 5 minutes, sometimes it's after 1 hour, sometimes I don't crash at all. But when I crash it's the same DXGI error that I get. 
What type of issue: Game crash
In which mode: Both Multiplayer and Campaign