EA Deleted Battlefield 6 from my account library and refused refund
I purchased, downloaded and installed Battlefield 6. After their launch issues with the EA app, I attempted to reinstall the game 3 times. Every time I launched the game, it said I needed to purchase the content in order to play. This was an issue EA was well aware of as their team mentioned on X ([BFComms] Installation of Battlefield 6 Content Pack issue - Update 2 | EA Forums - 12736812) . Since I was not able to play the game, I uninstalled and requested a refund so I could hopefully purchase the game on Steam. When requesting a refund, the game was automatically removed from my library by EA software. EA has since denied my refund request but did not re-instate the game to my library. When I tried to submit a dispute through their website over them charging me and them deleting the game from my library, the site would not allow me to submit. There is no method to contact EA other than through their website. I have since cancelled my EA pass subscription, uninstalled the EA app from my computer, and will no longer directly do business with EA. The charges still reflect in my bank statement from July 31 when I pre-ordered the game. Posting this here hoping that if anyone else has the same issue, they will speak up.
If you paid with a credit card contact your issuing bank and raise a claim. Your bank are required in this case to investigate that your claim is valid and most likely refund the amount and cancel the transaction as long as you can provide documentation that you 1. haven't gotten the product from the merchant and 2. you have been denied a refund by the merchant for the missing product. If you used Paypal you should make the claim with Paypal first.
