Forum Discussion
I'm sorry, I'm not an EA supporter. But I'd like to help you if I can. I'll keep this as brief as possible.
DNS problems can cause:
- The launcher or game to think it isn't connected to the internet even when other applications work fine.
- The TCP/IP handshake with EA servers to fail.
If it were my Windows 10/11 environment, I'd start by checking the following:
1. Go to “Network Connection Settings” ===> “Ethernet or Wi-Fi Device Properties” ===> Verify that the settings for “Internet Protocol Version IPv4” and “Internet Protocol Version IPv6” don't conflict with firewall or network application settings. If these are set to specific DNS servers, leave Windows settings blank and select “Obtain an IP address automatically”.
If you absolutely need to specify DNS, EA uses its own DNS resolution. Cloudflare or Google Public DNS are highly compatible and work well.
2. Disable "disabling IPv6" and enable IPv6. Microsoft recommends doing so. Incidentally, while it's unclear if Steam game servers require specific DNS settings, checking via PowerShell revealed that
steamcommunity.com returned 23.36.106.129 (Akamai Technologies, Inc.).