Missing in game purchased content with Battle Coins

Yesterday, on Playstation 5, I purchased two items from the store with Battlecoins, specifically, "Toxic Patrol" and "Poised Strike" and it's been over 24 hours and the items and skins are still not in my inventory. I did all the steps such as restarting the game, restoring licenses, etc. Spoke with a rep on the chat and they said the techs would fix it ASAP citing it as a bug but that's not reassuring. There was no case number provided and I was told just be on the lookout and i couldn't be directly contacted about this matter. The content is expensive. Can I get help, insight, or has anyone else experienced this? This has never happened and past purchases have been very consistent.