ERROR CODE 1:86001S:89001S:9C:-13561655840

I have ran into the same issue with my sons account which is also connected to the same email as my account. My account has no issues. I have spent about 5 hours working with the EA advisors (which suck) and finally got the response of "hat, we are receiving many contacts for the same issues recently and we have also reported the same with our studio team and they are working on it to fix this issue". So they have no fix for the issue and I was told to try again later. Also to note they claim to have no phone numbers to contact anyone about the issues, however, their headquarters are in Redwood California with a phone number of 1-650-628-1500. They have business hours of 8-5 Monday thru Friday so I guess if there isn't a fix for it by Monday maybe start making some calls.